Permit Processing on Mercer Island Essay Example | Topics and Well Written Essays - 2250 words

Permit Processing on Mercer Island - Essay Exampledemonstrates tame reengineering, continuous improvement, strategic development and in force(p) decision making which are geared towards realization of guest satisf swear out (Evan, 2006).Effective Public Administration policies should be embraced by the citys manager and this entails implementing beseeming national and local government policies and programs (Judith, 2006). The concept also prepares the employees of the city to offer proper table services in order to maximize customer satisfaction. Customer satisfaction levels for a local government like The Mercer metropolis involves five basic stages organizational analysis level, business environment scanning, clear performance expectations, existence of an action plan for guiding performance improvement, and staff involvement if the planning process. Service delivery performance of a local government depends positively on good stakeholder attitude in the planning process.This subject aims at identifying the challenges experienced by all stakeholders in permit processing system involving contraction activities and building renovations. The paper also aims at finding the most appropriate methods of overcoming the challenges. This leads to a comfortable work environment for employees as permit processing has been made easier and direct to work on and the remedies ensure increased customer service expectations.The theoretical knowledge applied in this research paper was extracted from the second chapter, Major transaction Challenges, of Performance and Productivity in Public and Nonprofit Organizations 2nd edition this in addition to the case learning on Permit Processing on Mercer Island. Organizations, including local authorities like Mercer Island City, face challenges in fling services to the clients or customers. Major Performance Challenges aims at identifying these challenges and then deciding on the most effective and efficient method of overcomin g them. The main aim of overcoming or solving the challenges is